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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Aerial Drone Surveys T and C's

Drone Hawk – Terms and Conditions

  • Scope of Service:
    Drone Hawk provides aerial drone surveys and inspections as outlined in your quotation. We may adjust plans on the day if safety, access, or legal constraints arise.

  • Weather Conditions:
    Flights depend on suitable weather. High winds, rain, fog, or poor visibility may result in rescheduling. We’ll give as much notice as possible, but same-day changes may be needed. No charges apply for weather-related delays.

  • Access and Permissions:
    Clients must ensure access to the site and obtain any necessary permissions for flying over or near third-party land. Flights may be postponed or cancelled if access or permission is not secured.

  • Legal Compliance:
    All operations comply with Civil Aviation Authority (CAA) regulations. Flights will only proceed if all legal flight requirements are met.

  • Safety First:
    Drone Hawk reserves the right to stop or cancel any flight if safety is compromised. No one should approach or interfere with drone operations during flight.

  • Insurance and Liability:
    We hold public liability insurance for commercial drone use. While we operate with care and professionalism, we are not liable for indirect or consequential losses due to cancellations, delays, or interpretation of data.

  • Deliverables:
    Imagery and data will be delivered as agreed. Any additional edits or requests beyond the original scope may be subject to extra charges.

  • Payment Terms:
    Payment is due within 14 days of the invoice unless agreed otherwise. Late payments may attract interest as per the Late Payment of Commercial Debts Act.

  • Cancellations:
    Cancellations with less than 24 hours’ notice may incur a 25% fee. Weather-related cancellations are exempt from this.

  • Ownership and Use:
    All imagery and footage remain the property of Drone Hawk until payment is made in full. Once paid, the client has a licence to use the content as agreed. Any resale or redistribution requires our written consent.

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